Question 1

What is AnonRefill?

Accepted Answer

AnonRefill is a platform where you can buy eSIM data plans and digital gift cards using cryptocurrency. We offer eSIM coverage in 200+ countries and 100+ gift card brands. All purchases are instant, require no KYC verification, and can be paid with Bitcoin, Monero, and other cryptocurrencies.

Question 2

Do I need to create an account?

Accepted Answer

Creating an account is optional but recommended. With an account, you can view your purchase history, manage your eSIMs, access your gift card codes anytime, use account balance for purchases, and request refunds for unused eSIMs. You can also checkout as a guest if you prefer.

Question 3

Is KYC or ID verification required?

Accepted Answer

No, absolutely not. We do not require any ID verification or KYC (Know Your Customer) process. You can purchase anonymously using cryptocurrency without providing personal information. This is one of our core principles.

Question 4

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card built into your phone that allows you to activate a cellular plan without using a physical SIM card. You can download and install eSIM profiles directly to your device by scanning a QR code, making it easy to switch carriers or add travel data plans instantly.

Question 5

How do I install my eSIM?

Accepted Answer

After purchase, go to your Dashboard and find your eSIM. You can install it in two ways: 1) Scan the QR code with your phone camera, or 2) Go to Settings > Cellular/Mobile Data > Add eSIM and scan the code. Follow the on-screen instructions to complete installation. The eSIM will be ready to use immediately.

Question 6

Is my device compatible with eSIM?

Accepted Answer

Most modern smartphones support eSIM, including: iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other Android devices. Check your device settings for "Add eSIM" or "Add Cellular Plan" option. If you see this option, your device supports eSIM.

Question 7

When does my eSIM validity period start?

Accepted Answer

Your eSIM validity period (e.g., 7 days, 30 days) starts when you install the eSIM on your device, NOT when you purchase it. This means you can buy your eSIM in advance before your trip and install it when you arrive at your destination.

Question 8

Is the eSIM data-only?

Accepted Answer

Yes, our eSIMs are data-only. This means you get mobile internet access for browsing, apps, and streaming, but the eSIM does not include a telephone number. You cannot make or receive traditional voice calls or SMS. However, you can use VoIP apps like WhatsApp, Signal, or Telegram over your data connection.

Question 9

Can I use the eSIM with my existing SIM card?

Accepted Answer

Yes! Most eSIM-compatible phones support dual SIM, meaning you can keep your regular SIM card active for calls and texts while using the eSIM for data. This is perfect for travelers who want to keep their home number while using local data rates.

Question 10

Why is my eSIM not connecting?

Accepted Answer

If your eSIM is not connecting, try these steps: 1) Make sure Data Roaming is enabled in Settings > Cellular > your eSIM > enable Data Roaming. 2) Ensure you are in the coverage area listed for your plan. 3) Try toggling the eSIM off and on again. 4) Restart your device. If issues persist, contact our support team.

Question 11

Which countries are supported?

Accepted Answer

We offer eSIM plans for 200+ countries and regions worldwide, including popular destinations in Europe, Asia, North America, South America, Africa, and Oceania. Browse our eSIM page to find plans for your specific country or region.

Question 12

What gift cards do you offer?

Accepted Answer

We offer 100+ brands of digital gift cards including Amazon, Apple, Google Play, Steam, PlayStation, Xbox, Netflix, Spotify, Uber, and many more. We also offer prepaid Visa and Mastercard virtual cards that can be used for online purchases.

Question 13

How do I receive my gift card?

Accepted Answer

Gift cards are delivered digitally to your account immediately after payment confirmation. Go to your Dashboard > My Gift Cards to find your gift card with the redemption code and instructions. You can also view the code on the order confirmation page.

Question 14

Can gift cards be refunded?

Accepted Answer

No, all gift card sales are final. Once a gift card code is generated and delivered, it cannot be refunded, cancelled, or exchanged under any circumstances. Please verify the brand, denomination, and currency before completing your purchase.

Question 15

My gift card code is not working

Accepted Answer

If your gift card code is not working: 1) Ensure you are entering the code exactly as shown (codes are case-sensitive). 2) Check that you are redeeming on the correct regional website. 3) Some cards have specific redemption instructions - check the details. If the code still does not work, contact the gift card brand directly for redemption support.

Question 16

What are virtual prepaid cards?

Accepted Answer

Virtual prepaid Visa and Mastercard cards are digital payment cards you can use for online purchases anywhere those networks are accepted. They are perfect for privacy-focused online shopping without linking to your bank account. You receive instant card details after purchase.

Question 17

Can I use gift cards internationally?

Accepted Answer

Gift cards are typically region-specific. Make sure to purchase gift cards for the correct country/region where you plan to redeem them. Check the product details for regional restrictions before purchasing.

Question 18

Which cryptocurrencies do you accept?

Accepted Answer

We accept 15+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Monero (XMR), Tether (USDT), USD Coin (USDC), Litecoin (LTC), Solana (SOL), and more. Monero is recommended for maximum payment privacy as transactions are untraceable.

Question 19

How fast is payment confirmation?

Accepted Answer

Payment confirmation time depends on the cryptocurrency used. Bitcoin typically takes 10-60 minutes for confirmations. Litecoin and other faster coins may confirm in 5-15 minutes. Your order will be fulfilled automatically once the payment is confirmed on the blockchain.

Question 20

What is account balance?

Accepted Answer

Account balance is a stored value in your account that you can use for purchases. Balance comes from: refunds for cancelled eSIMs, referral earnings, or top-ups via cryptocurrency. You can use your balance to pay for any eSIM or gift card purchase.

Question 21

How do I add funds to my balance?

Accepted Answer

You can add funds to your balance by going to Dashboard > Balance > Add Funds. Choose your top-up amount and pay with your preferred cryptocurrency. Funds are available instantly after payment confirmation.

Question 22

My payment was sent but order shows pending

Accepted Answer

Cryptocurrency payments require network confirmations before they are considered complete. If your order shows pending, wait for the required number of confirmations. Bitcoin typically needs 1-3 confirmations (10-30 minutes). Check the payment page for confirmation status.

Question 23

Can I get a refund for my eSIM?

Accepted Answer

Yes, if your eSIM has NOT been installed on a device yet, you can cancel it and receive an automatic refund to your account balance. Go to Dashboard > My eSIMs > Select your eSIM > Click "Cancel & Refund" button. Once an eSIM is installed, used, or expired, it cannot be refunded.

Question 24

How do I cancel and get a refund for my eSIM?

Accepted Answer

To cancel an unused eSIM: 1) Go to your Dashboard. 2) Click on "My eSIMs". 3) Select the eSIM you want to cancel. 4) Scroll down and click the "Cancel & Refund" button. The refund will be automatically credited to your account balance immediately. Note: This only works if the eSIM has not been installed on any device yet.

Question 25

Where does my refund go?

Accepted Answer

All refunds are credited to your account balance, not to the original payment method. Due to the nature of cryptocurrency transactions, we cannot refund to external wallets. Your account balance can be used for future eSIM or gift card purchases.

Question 26

Why can't I refund my installed eSIM?

Accepted Answer

Once an eSIM is installed on a device, it has been "consumed" at the provider level and cannot be returned or refunded. This is similar to how physical SIM cards work - once activated, they cannot be returned. That's why we allow cancellation only before installation.

Question 27

Are gift cards refundable?

Accepted Answer

No, all gift card sales are final with no refunds, cancellations, or exchanges. Once a gift card code is generated and delivered, it cannot be refunded under any circumstances. Gift card codes are irrevocable. Please verify your purchase before completing.

Question 28

How fast is delivery?

Accepted Answer

Delivery is instant! As soon as your cryptocurrency payment is confirmed on the blockchain, you will receive your eSIM QR code or gift card code immediately. For most cryptocurrencies, this takes just a few minutes after sending payment.

Question 29

Where can I find my orders?

Accepted Answer

All your orders are available in your Dashboard. Go to Dashboard > Recent Orders to see your order history. For eSIMs, go to Dashboard > My eSIMs. For gift cards, go to Dashboard > My Gift Cards. Each order shows the product details, status, and codes.

Question 30

I didn't receive my order

Accepted Answer

If you have not received your order: 1) Check that payment was confirmed (view transaction on blockchain). 2) Check your Dashboard for the order status. 3) Try refreshing the page. 4) If payment is confirmed but order is not showing, contact support with your order ID or payment transaction hash.

Question 31

Can I share my eSIM with someone?

Accepted Answer

Yes! You can generate a private share link for your eSIM. Go to Dashboard > My eSIMs > Select your eSIM > Share eSIM. The recipient will be able to view the QR code and installation details. Only share with trusted people.

Question 32

How do I create an account?

Accepted Answer

Click "Sign In" in the header, then choose to sign up with your email or continue with Google. Creating an account lets you view purchase history, manage eSIMs, access gift card codes, use account balance, and request refunds.

Question 33

How do I access my Dashboard?

Accepted Answer

After signing in, click the "Dashboard" button in the header. Your Dashboard shows your recent orders, active eSIMs, gift cards, and account balance. You can manage all your purchases from here.

Question 34

How do I change my password?

Accepted Answer

Go to Dashboard > Settings (gear icon) > Security section. If you signed up with email, you can change your password there. If you signed in with Google, your password is managed through your Google account.

Question 35

I forgot my password

Accepted Answer

On the sign-in page, click "Forgot password?" and enter your email address. You will receive a password reset link via email. Click the link to set a new password. The link expires after 1 hour.

Help Center

Popular Help Topics

Install eSIM

Cancel & Refund

Crypto Payments

Gift Cards

Getting Started

Browse Products

Pay with Crypto

Instant Delivery

Start Using

Getting Started

eSIM Help

Gift Cards

Payments & Balance

Refunds & Cancellations

Orders & Delivery

Account & Dashboard

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